Welcome to Ember & You. By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • This website is operated by Ember & You (“we”, “us”, “our”).

  • By using our site, you agree to these Terms & Conditions and our Privacy Policy.

  • We may update these Terms at any time without prior notice.

2. Products

  • We offer scented candles, home fragrances, and gifting products.

  • Product images are for representation; actual colors and designs may vary slightly.

  • All prices are listed in AED (United Arab Emirates Dirham) and can change without notice.

3. Orders

  • Placing an order means you are making an offer to purchase a product.

  • An order is confirmed only after successful payment and email confirmation.

  • We may cancel or refuse any order due to stock issues, incorrect information, or payment problems.

4. Payments

  • We accept Visa, MasterCard, Apple Pay (if supported), and other available payment methods.

  • All payment information is processed securely. We do not store full card details.

5. Shipping & Delivery

  • We deliver across the UAE.

  • Estimated delivery time: 1–4 business days, depending on your location.

  • Free shipping is available for orders above AED 500 (if shown at checkout).

  • Delivery delays may occur due to external factors such as courier issues, weather, or holidays.

6. Returns & Refunds

  • Returns are accepted within 14 days for unused and unopened products in original condition.

  • Used or burned candles cannot be returned.

  • Refunds are processed after inspection and may take 7–10 business days.

  • Shipping charges are non-refundable unless the product delivered was damaged or incorrect.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong item, contact us within 48 hours with photos/videos.

  • We will replace the item or issue a refund based on the situation.

8. Order Cancellations

  • Orders may be cancelled before dispatch.

  • Once shipped, cancellations are not possible. You may request a return after receiving the order.

9. Website Use

  • You agree not to misuse our website or attempt unauthorized access.

  • All content, designs, and images are the property of Ember & You.

10. Intellectual Property

  • All trademarks, images, logos, designs, and content belong to Ember & You.

  • Reproduction, editing, or distribution without written permission is prohibited.

11. Privacy

  • We collect and use your data according to our Privacy Policy.

  • Information may be shared only with trusted partners for delivery and payment processing.

12. Limitation of Liability

  • We are not liable for indirect or consequential damages resulting from the use of our website or products.

  • Customers must follow all candle safety and usage instructions.

13. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates.

  • Any disputes will be resolved under UAE jurisdiction.

14. Contact Information

For questions or support:
Email: emberandyou1@gmail.com
Phone/WhatsApp: +971 543 321 888
Website: www.emberandyou.com